An ear for your customers.

Customer satisfaction is our utmost priority.

Telemarketing
From inbound to outbound – we’ll take care of your customers

Order creation

  • Creation of orders for your customers
  • Entry of all customer data, including checks to ensure postal addresses are correct
  • Filling in of missing data
  • Clean-up of inconsistent data for orders received digitally
  • Creation of written orders and orders received as spoken-message files
  • Process archiving using scanning technology

Customer care

  • Processing of written enquiries and complaints
  • Coverage of all inbound channels
  • Individual customer care to ensure customer satisfaction and loyalty
  • Promotion of additional offers during phone calls
  • Requesting and obtaining written confirmation of consent for future contact by telephone (opt-in)
  • Archiving of written correspondence using scanning technology

Inbound

  • Immediate processing of customer concerns 
  • Incoming telephone orders taken and entered in person
  • Incoming telephone queries and concerns fielded and processed in person
  • Promotion of additional offers
  • Completion of master customer data, e.g. by entering phone numbers, email addresses and dates of birth

Outbound

  • Carrying out phone customer surveys
  • Making appointments for future contact
  • Address validation
  • Compilation of call guidelines
  • Making traditional sales calls
  • Cross-selling
  • Completion of master customer data, e.g. by entering phone numbers, email addresses and dates of birth
Felix Flügel

Felix Flügel

Marketing

+49 (0)39421 71 315
E-Mail