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An ear for your customers.
Customer satisfaction is our utmost priority.
Borek media
Services
Telemarketing
Telemarketing
From inbound to outbound – we’ll take care of your customers
Order creation
Creation of orders for your customers
Entry of all customer data, including checks to ensure postal addresses are correct
Filling in of missing data
Clean-up of inconsistent data for orders received digitally
Creation of written orders and orders received as spoken-message files
Process archiving using scanning technology
Customer care
Processing of written enquiries and complaints
Coverage of all inbound channels
Individual customer care to ensure customer satisfaction and loyalty
Promotion of additional offers during phone calls
Requesting and obtaining written confirmation of consent for future contact by telephone (opt-in)
Archiving of written correspondence using scanning technology
Inbound
Immediate processing of customer concerns
Incoming telephone orders taken and entered in person
Incoming telephone queries and concerns fielded and processed in person
Promotion of additional offers
Completion of master customer data, e.g. by entering phone numbers, email addresses and dates of birth
Outbound
Carrying out phone customer surveys
Making appointments for future contact
Address validation
Compilation of call guidelines
Making traditional sales calls
Cross-selling
Completion of master customer data, e.g. by entering phone numbers, email addresses and dates of birth
Felix Flügel
Marketing
+49 (0)39421 71 315
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