Order creation
- Creation of orders for your customers
- Entry of all customer data, including checks to ensure postal addresses are correct
- Filling in of missing data
- Clean-up of inconsistent data for orders received digitally
- Creation of written orders and orders received as spoken-message files
- Process archiving using scanning technology
Customer care
- Processing of written enquiries and complaints
- Coverage of all inbound channels
- Individual customer care to ensure customer satisfaction and loyalty
- Promotion of additional offers during phone calls
- Requesting and obtaining written confirmation of consent for future contact by telephone (opt-in)
- Archiving of written correspondence using scanning technology
Inbound
- Immediate processing of customer concerns
- Incoming telephone orders taken and entered in person
- Incoming telephone queries and concerns fielded and processed in person
- Promotion of additional offers
- Completion of master customer data, e.g. by entering phone numbers, email addresses and dates of birth
Outbound
- Carrying out phone customer surveys
- Making appointments for future contact
- Address validation
- Compilation of call guidelines
- Making traditional sales calls
- Cross-selling
- Completion of master customer data, e.g. by entering phone numbers, email addresses and dates of birth
